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Rewards FAQs

  • So, how does it work?

    Black Box Rewards allows you to earn points for everything from buying Black Box products to following along on social media. You can then use your points, which act like currency to get exclusive rewards.

    No wine purchase necessary.

  • How do I start earning points?

    Check out the Earn Points page to get started.

  • What are my Redeemable Points?

    Your Redeemable Points are the number of points you have available to redeem rewards. Your Lifetime Points display the number of points that you have earned since you became a member. Check out the Earn Points page and get started.

  • Do Black Box Rewards points expire?

    Points earned as a member of Black Box Rewards will expire after 365 days of inactivity. To avoid losing your points, simply perform at least one activity in our “Earn Points” section each year.

  • How does the receipt upload process work?

    Upload a photo of your receipt to claim points for your purchase. The following information must be clearly visible in order to process your receipt: Order Date and Time, Order Total, Receipt Number, Product Number, Price, and Store location (including State).

    • Offer valid for U.S. residents of legal drinking age.
    • Receipts that have already been scanned will not be accepted.
    • Offer is prohibited by State Law in AL, CA, HI, IN, MO, NC, MN, NJ, PN, SC, VA, TX, & UT

    Helpful tips:

    • Make sure your receipt clearly states the product and price of the Black Box product(s) purchased.
    • Processing time may take up to 24 hours to complete.
    • Don't worry! If you navigate away from the page, your receipt will still be processed
    • Once your receipt has successfully been processed, points awarded will be logged in your Activity History on the My Account page
    • Receipts that have already been scanned will not be accepted

    File must be JPG, JPEG, PDF, or PNG. Maximum size is 6 MB.

  • Is my state eligible to earn points for the purchase of Black Box Wines?

    • In accordance with state laws and regulations, earning points for the purchase of Black Box Wines is only available in the following states:
      • Alaska, Arkansas, Arizona, Colorado, Connecticut, District of Columbia, Delaware, Florida, Georgia, Iowa, Idaho, Illinois, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Maryland, Michigan, Mississippi, Montana, North Dakota, Nebraska, Nevada, New Hampshire, New Mexico, New York, Ohio, Oklahoma, Oregon, Rhode Island, South Dakota, Tennessee, Vermont, Washington, Wisconsin, West Virginia, Wyoming
    • While earning points for the purchase of Black Box Wines is not available in accordance with state laws and regulations, members can still earn points for activities and redeem prizes in the following states:
      • Alabama, California, Hawaii, Indiana, Missouri, North Carolina, Minnesota, New Jersey, Pennsylvania, South Carolina, Virginia, Texas
    • Black Box Rewards members residing in the state of Utah may not earn or redeem points in any capacity in accordance with state laws and regulations.

  • Can I earn points for all Black Box Rewards activities on my mobile or tablet browser?

    You can earn points for most activities on a mobile device. You'll need to disable private browsing on your mobile browser.

  • How do I redeem my points for a reward?

    Click the "Redeem" button located on the reward detail page, then follow the checkout instructions. You will receive a confirmation email when the transaction is complete. Please expect up to 6 business days to receive gift cards and up to 18 business days to receive physical merchandise.

  • How many rewards can I redeem at once?

    You can redeem one reward at a time. Some rewards have a limited quantity per user.

  • Can I return a reward I redeemed?

    All redeemed reward transactions are final. Please make sure you double check the items in your rewards cart prior to checking out.

  • Can I transfer my points or rewards to another member?

    Unfortunately you can’t transfer (or sell) points or rewards to anyone else in the program.

  • How can I connect (or disconnect) my rewards account to my Social Networks?

    Head over to Earn Points and, under Connect with Black Box, select all available social networks to earn maximum points.

    If you choose to disconnect your social networking accounts from the program, click the "Disconnect" link in the same section.

  • Why should I subscribe to Black Box Wines emails?

    By subscribing, you'll be the first to hear about new rewards, activities, and official announcements. Plus, you even earn points for opening and clicking on emails we send out. Limit to once to per month.

    Head over to the Earn Points page to subscribe.

  • How do I unsubscribe from Black Box Wines emails?

    In order to unsubscribe from emails, go to the Earn Points page and uncheck the email box.
    Keep in mind you will also lose points for this activity once you're unsubscribed.

  • I signed up for emails but am not receiving points.

    Please make sure you are downloading the images displayed within the emails. Only emails that have been fully downloaded are eligible to receive points.

  • Who can I contact with questions about Black Box Rewards?

    Please contact a customer support representative by submitting our Contact Form, Ph: 877-801-2042.

  • What do I do if I suspect someone of "cheating" or trying to "game" the program?

    Progress is closely monitored and suspicious activity is easily detected; cheating or gaming will not be tolerated. Beating the system by creating a workaround, writing a script or creating multiple accounts to earn points for friend referrals is NOT allowed. In order to ensure a fun and fair experience for everyone, any accounts suspected of cheating will lead to forfeiture of acquired points and possible suspension or termination of your account.

Rewards and associated activities are valid for U.S. residents of legal drinking age only. Void where prohibited, taxed, or otherwise restricted. Not all states eligible to earn points for the purchase of Black Box Wines. No wine purchase required.