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Help & FAQs

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How do I track the status of my order?

You can use our brand new for 2021 Track My Order Feature for real-time updates. You can also sign into your Account and go to Order History, or if your order has shipped you can utilize the Tracking Link sent in your Shipping Confirmation Email.

How do I change the address on my order?

Please contact our Customer Service Department to best help you. Please note, once your order is prepared for Shipment or has shipped, we are unable to alter the delivery address and we recommend you contact the carriers website for available options.

Can I cancel my order?

We recommend calling us within 1 hour of the order being placed or a full cancellation and refund. Once your order has been prepared for shipping, we are unable to cancel your order. Please contact our Customer Service Department to best help you.

Why was my order cancelled?

If your order was cancelled, please contact our Customer Service Department for reason for cancellation. Your Credit Card will not be charged for cancelled items. The pending charge authorization will automatically drop from your account 3-4 business days after cancellation.

Why did my package arrive with missing or damaged products?

We sincerely apologize if this rare scenario has occurred with your shipment. Please handle damaged glass with extreme safety and contact our Customer Service Department immediately.

Why have I not received my order?

We apologize for the inconvenience. Please verify you have received a shipping confirmation and tracking link from the carrier for your order. Please verify the status of the shipment on the carriers website.

If the Carrier’s site indicates the package was delivered but you have not received, we ask that you Check with your neighbors or family members to see if it was accepted on your behalf. We also ask you attempt to verify with the carrier the delivery location.

If you continue to be unable to locate your delivery, please contact our Customer Service Department.

What is Black Box's Return Policy?

According to wine shipping laws, wine purchases can not be returned. Please contact us if you're having issues with your product.

To best support you with an inquiry or request, we ask that you please contact our Customer Service Department. Please provide the following information when submitting your request:

  • Order ID
  • Name of the wine(s) in your order
  • Reason for requesting a return
  • An image of damaged or incorrect wine

All requests will be reviewed individually.

What States does Black Box Ship to within the US?

Black Box operates within over 50 unique sets of State Laws & Regulations, unique to the Alcohol Beverage Industry. You can select “Ship To State” in the top-left corner of our website to see how your state is impacted by shipping restrictions.

As of , Black Box cannot ship any product to: Alaska, Alabama, Arkansas, Delaware, Hawaii, Indiana, Louisiana, Mississippi, New Jersey, Oklahoma, Rhode Island, Utah and Wyoming.

Additionally, many states have restrictions for products made outside of the US and as such we cannot ship Imported Products to: Arizona, Colorado, Connecticut, Georgia, Idaho, Illinois, Iowa, Kansas, Maine, Maryland, Michigan, Missouri, New York, Ohio, Pennsylvania, South Dakota, Texas, Vermont, Washington, Wisconsin.

You can select “Ship To State” in the top-left corner of our website to see how your state is impacted by shipping restrictions. If your state is not included, state regulations prevent us from shipping direct to you at this time. Please use the FIND NEAR ME feature to shop local!

When do I need to upload receipts to receive points?

Receipts can be uploaded up to 90 days after purchase to earn points.