Rewards FAQs
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Why is the rewards program going away?
To simplify our business and focus on what the brand does best, we've made the difficult decision to close our loyalty program. This allows us to focus on providing you with great products and everyday value.
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What will happen to my unused points?
Members’ points will expire on December 6, 2026. Ensure you redeem your points before then.
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Can I redeem my points before the program ends?
Yes! Members will have until December 6, 2026, to redeem their points. Navigate to the loyalty dashboard and redeem your points for a variety of reward options.
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When is the official shutdown date of the program?
December 6, 2026.
November 23, 2026 is the last day to earn points and to upload receipts to the Rewards website. After that date, you will no longer be able to earn points.
Members will have until December 6, 2026 to redeem their points for rewards offered on the Rewards website.
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Will new reward items be added before the program ends? If so, how often will the items be added?
While certain items will be replenished based on demand, the availability of any particular reward is not guaranteed.
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What alternatives are being offered to replace the program? / Will Black Box bring back a new program?
While we are not planning to offer a Rewards program, we’re working on ways for you to continue to stay connected with the Black Box brand.
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What will happen to my Rewards account after the program ends?
Your Rewards account will be disabled after December 6, 2026.
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What are my Redeemable Points?
Your Redeemable Points are the number of points you have available to redeem rewards. Your Lifetime Points display the number of points that you have earned since you became a member.
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How does the receipt upload process work?
Upload a photo of your receipt to claim points for your purchase. The following information must be clearly visible in order to process your receipt: Order Date and Time, Order Total, Receipt Number, Product Number, Price, and Store location (including State).
- Offer valid for U.S. residents of legal drinking age.
- Receipts that have already been scanned will not be accepted.
- Receipt uploads are prohibited by State Law in AL, CA, HI, IN, MO, NC, MN, NJ, PA, SC, VA, TX, & UT.
Helpful tips:
- Make sure your receipt clearly states the product and price of the Black Box product(s) purchased.
- Processing time may take up to 24 hours to complete. - Don't worry! If you navigate away from the page, your receipt will still be processed
- Once your receipt has successfully been processed, points awarded will be added to your Activity History on the My Account page
- Receipts that have already been scanned will not be accepted
- Avoid including any other additional documents or items in the photo
File must be JPG, JPEG, PDF, or PNG. Maximum size is 6 MB. Watch Video Tutorial
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When do I need to upload receipts to receive points?
Receipts can be uploaded up to 90 days after purchase to earn points. Points attributed to special offers must be uploaded within the offer period.
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Is my state eligible to earn points for the purchase of Black Box Wines?
In accordance with state laws and regulations, earning points for the purchase of Black Box Wines is only available to residents in the following states:
- Alaska, Arkansas, Arizona, Colorado, Connecticut, District of Columbia, Delaware, Florida, Georgia, Iowa, Idaho, Illinois, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Maryland, Michigan, Mississippi, Montana, North Dakota, Nebraska, Nevada, New Hampshire, New Mexico, New York, Ohio, Oklahoma, Oregon, Rhode Island, South Dakota, Tennessee, Vermont, Washington, Wisconsin, West Virginia, Wyoming
While earning points for the purchase of Black Box Wines is not available in accordance with state laws and regulations, members can still earn points for activities and redeem prizes who reside in the following states:
- Alabama, California, Hawaii, Indiana, Missouri, North Carolina, Minnesota, New Jersey, Pennsylvania, South Carolina, Virginia, Texas
Black Box Rewards members residing in the state of Utah may not earn or redeem points in any capacity in accordance with state laws and regulations.
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Can I earn points for all Black Box Rewards activities on my mobile or tablet browser?
You can earn points for most activities on a mobile device. You'll need to disable private browsing on your mobile browser.
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How do I redeem my points for a reward?
Click the "Redeem" button located on the reward detail page, then follow the checkout instructions. You will receive a confirmation email when the transaction is complete. Please expect up to 10 business days to receive gift cards and up to 30 business days to receive physical merchandise.
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How many rewards can I redeem at once?
You can redeem one reward within a 24 hour period. Some rewards have a limited quantity per user.
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Can I return a reward I redeemed?
All redeemed reward transactions are final. Please make sure you double check the items in your rewards cart prior to checking out.
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Can I transfer my points or rewards to another member?
No. You can’t transfer (or sell) points or rewards to anyone else in the program.
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How do I maintain my tier status?
Your tier status in the Black Box Rewards Program depends on the points you earn on an annual basis. To maintain your tier status or to level up, you need to earn points by participating in activities within the rewards dashboard. For instance, if you're targeting the Silver tier , you need to earn at least 10,000 points annually. You can earn these points by doing a variety of activities, like uploading your purchase receipts or sharing Black Box Wines on your social media platforms.
Points earned as a member of Black Box Rewards will expire after 365 days of inactivity. To avoid losing your points, simply perform at least one activity in our “Earn Points” section each year.
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Who can I contact with questions about Black Box Rewards?
Please contact a customer support representative by submitting our Contact Form or calling 1-877-801-2042. Our team is available 8 AM - 5 PM PST Monday-Friday.
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What do I do if I suspect someone of "cheating" or trying to "game" the program?
Progress is closely monitored and suspicious activity is easily detected; cheating or gaming will not be tolerated. Beating the system by creating a workaround, writing a script or creating multiple accounts to earn points for friend referrals is NOT allowed. In order to ensure a fun and fair experience for everyone, any accounts suspected of cheating will lead to forfeiture of acquired points and possible suspension or termination of your account.
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How do I unsubscribe from Black Box Wines emails?
You can unsubscribe from emails by navigating to the bottom of all emails and selecting the "Unsubscribe" link. You'll be re-directed to a page where you can select to opt out of email communications.
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How Do I Reset My Password?
Navigate to the Account Login Page
- Select "Forgot Password" below, then enter your email address in the pop-up window and hit "Reset Password"
- Retrieve verification code from your email, then navigate back to the pop-up window and click "Got It, Enter Code"
- Type in the code and your new password and then hit "Set New Password"